Privacy Policy

“We are committed to protecting and respecting your privacy”

Inlumino Global Privacy Policy

We are committed to protecting and respecting your privacy, and the information you share with us or that we acquire necessarily through the work of Inlumino Global.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Inlumino Global, Craig Llyn, Llanwrthwl, Brecknock LD1 6NT UK. Alternatively, you can telephone 01597 811110


Who are we?

Inlumino Global, headed up by Claire Montanaro, is an organisation dedicated to helping people on their spiritual and human journey through channelling, psychic guidance, teaching (blogs, workshops and on a one-to-one basis) and coaching. Meditations, books and essences are available to buy or download also.


How do we collect information from you?

We obtain information about you when you use our website, for example, or when you contact us about products and services, or use them, or if you register to receive our newsletters or blogs, or make an appointment, buy from the website Shop or if you choose to have a recording of a guidance session.


What type of information is collected from you?

The personal information we hold might include your name, address, email address and phone number if given. Payment for products and services may be made through the website using the third party Paypal payment system, and your payment details are never known to us. If you choose to pay using a card directly, by phone mail order, your card details are destroyed as soon as payment has been taken. Optional recordings of guidance sessions are made for your personal use afterwards: they are sent to you after your appointment, by e-mail and the original copy is deleted from our system.


How is your information used?

We may use your information to:


  • Initiate or answer e-mails or messages from you – communication, correspondence, inquiries etc. relating to our work and your interest in it.
  • send you communications which you have requested and that may be of interest to you. These may include blogs and newsletters, or information about our work.
  • process orders or services that you have submitted.
  • seek your views or comments on the services we provide.
  • notify you of changes to our services.


We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.


Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings or for you to make appointments and pay). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please know that we will not release your information to third parties beyond Inlumino Global for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Third Party Product Providers we work in association with: In order to communicate with and support you professionally, efficiently and ethically we use organisations such as Mailchimp (for mailings), Appointy (for the Appointments calendar) and Paypal  (for purchases). These specific service providers may change from time to time but their functions will remain unchanged.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps always to ensure that your privacy rights continue to be protected.


Your choices

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on 01597 811110.


How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected], or write to us at: Craig Llyn, Llanwrthwl, Brecknock LD1 6NT UK, . Alternatively, you can telephone 01597 811110.

You have the right to ask for a copy of the information Inlumino Global holds about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Some information (your email address etc.) is transmitted normally and necessarily over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Optional recordings of sessions that we send to you at your request are via e-mail, and so, again, cannot be guaranteed to be totally secure. They are sent to you at your risk.



Profiling is not undertaken by us. If this policy changes, we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.


Use of 'cookies'

Like many other websites, Inlumino Global website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers or those of third party providers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.



You may choose to have channelling or other guidance sessions recorded and then sent to you to hear later using a Dropbox link or by email. The recording is regarded as totally confidential by us, and is not shared with anyone else – though what you do with it by way of sharing is for you to decide. When you have had time to save and store it onto your own system it is deleted from our systems.

You may decline to have a session recorded at any time.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2021